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Frequently Asked Questions

PLEASE NOTE: All of our workshops, courses and membership are delivered online! 

Due to the nature of our digital products we don’t provide refunds once you have purchased them.

***In order to access our products, you would need to agree to our terms and conditions before you register***


What are the technical requirements?

● Internet connection
● Windows 10, Vista or XP; Mac OS 10.4 or higher
● Up to date:  Firefox, Safari, Chrome
● You must have a working email address that they regularly check
● Computer, laptop, tablet with speakers/USB headset integrated
● A printer is required to print out the course materials to study offline


Free Software
Adobe Reader – (for downloadable resources)

Do I need experience to or join?

Beginners/Level 1 

You should have a strong interest in fashion pattern cutting and sewing. No previous experience required.


Intermediate-Beginners/Level 2 

You should have completed level 1 and have an understanding of dart manipulation and used a sewing machine previously.


Advanced/Level 3

The courses/membership are designed for learners who have progressed through all previous levels.

Language requirements

You must be confident speaking and reading English to a conversational level

What is e-learning or e-course?

E-learning is the delivery of learning and training by electronic means.
E-course is an online class/instructions delivered over time delivered virtually and can be ‘Instructor-led.

Are there any additional costs?

Yes, You will also need specialist tools and equipment to progress with a course, these are an investment, they can last you many years. It is assumed that you have your own domestic/industrial sewing machine.

What level of expertise do your lecturers have?

Learners receive training from fashion educators who combine working in the fashion industry and teaching on fashion courses.

What does ‘instructor-led’ mean?

‘Instructor-led’ means there is an instructor in the course who is available to answer any questions or concerns.

How long do I have to complete the course?

Each online course has a suggested completion time, i.e. 12 weeks/months.

Is this cost per online workshop or course?

Yes. Each workshop or course is priced individually.

Is there a lecturer available to answer questions?

Yes. Lecturers are available to answer questions inside your private member’s area.

What does ‘self-paced’ mean?

‘Self-paced’ means you go at your own pace.

How long will it take to complete the course?

Everybody works at a different pace. The courses vary in the time it takes for individuals to complete each module.

When does the online course start and end?

Your online course starts once you have registered.

Can I email the lecturer my questions?

Yes, you can contact your lecturer by logging into your account.

Is the site secure? In addition, is my information safe?

Yes, all financial information is securely encrypted during transmission and securely stored. All transmissions of sensitive information are encrypted using HTTPS and an SSL (Secure Sockets Layer).

Cancel and Refund Policy

Cancel Yearly Access
The 12 months plan requires a yearly payment for a one-year commitment. It provides the flexibility to receive long term support. Early termination will be subject to a recalculation of payments for the months you used. To cancel a one-year subscription, log into your member's account and contact us. If cancelled, a one-year subscription can't be restarted; you will have to purchase a new subscription to access again.

Cancel Monthly Access
The monthly plan provides the flexibility of a short term commitment that allows you to cancel when you need too. To cancel a monthly subscription, log into your member's account and follow the onscreen instructions or contact us. If cancelled, a monthly subscription can't be restarted; you will have to purchase a new subscription to access again.


Refund Policy

1st Class Patterns does not provide refunds on digital products. Due to the nature of our products - membership subscription, online courses, workshops or digital block patterns refunds are not available, so be sure we're a good fit before you purchase!


Payment is taken as soon as you complete registration for the digital products. For course/membership subscription you will be billed monthly or yearly (depending on which option you chose). 


You will not receive any partial credit if you cancel your course/membership before its term ends.

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